RETURNS POLICY

• 
  Shipping policy
  
  We love to expedite your order within two to three business days. However, we’ll let you know of any delays in shipment due to unforeseen circumstances or scheduled breaks.
  Where we ship
  
  We ship to European Union and European Economic Area countries, as well as United Kingdom, Switzerland, USA and throughout the world. All Alchemy Crystal Bowl orders are shipped at a fixed rate, based on your shipping address and order value. Your shipping cost will be calculated at the checkout when your address details are entered.
  
  Fixed shipping rates
  
  We have fixed shipping rates based on your country location and order value.
  
  1. EU COUNTRIES AND UK
  
  Including: Austria, Bulgaria, Croatia, France, Czechia, Denmark, Estonia, Finland, Germany, Cyprus, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Belgium, Guernsey
  
  Crystal Bowl Shipping Rate for Orders €800,00 and up -- FREE SHIPPING
  
  Small orders for accessories shipping rate: €160,01–€ 799,99 -- €100
  
  Small orders accessories shipping rate: €0,00–€ 160,00 -- €30
  
  2. NON-EU COUNTRIES INCLUDING:
  
  Åland Islands, Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bosnia & Herzegovina, British Virgin Islands, Caicos Islands, Canada, Caribbean Netherlands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Iceland, Isle of Man, Jamaica, Jersey, Kosovo, Liechtenstein, Martinique, Mexico, Moldova, Monaco, Montenegro, Montserrat, Nicaragua, North Macedonia, Norway, Panama, San Marino, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Serbia, Svalbard & Jan Mayen, Switzerland, Trinidad & Tobago, Turks & Faroe Islands, USA, Vatican City
  
  Crystal Bowl Shipping Rate for Orders €800,00 and up -- €200
  
  Small orders for accessories shipping rate: €160,01–€ 799,99 -- €100
  
  Small orders accessories shipping rate: €0,00–€ 160,00 -- €50
  
  3. AFRICA, ASIA, SOUTH AMERICA, OCEANIA, INCLUDING:
  
  Algeria, Angola, Ascension Island, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe
  
  Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Georgia, Hong Kong SAR, India, Indonesia, Iraq, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Türkiye, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen
  
  Argentina, Australia, Bolivia, Brazil, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Cook Islands, Ecuador, Falkland Islands, Fiji, French Guiana, French Polynesia, Guyana, Israel, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Samoa, Solomon Islands, South Georgia & South Sandwich Islands, Suriname, Tokelau, Tonga, Tuvalu, U.S. Outlying Islands, Uruguay, Vanuatu, Venezuela, Wallis & Futuna
  
  Crystal Bowl Shipping Rate for Orders €800 and up -- €350
  
  Small orders for accessories shipping rate: €160,01–€ 799,99 -- €250
  
  Small orders accessories shipping rate: €0,00–€ 160,00 -- €80
• How You Can Order
  
  There are three ways you may purchase Alchemy Crystal Singing Bowls.
  
  Browsing our products, listening to sound recordings provided, immersing yourself in the descriptions, recordings (if available) and photos of the Alchemy Crystal Singing Bowls Then place your order online.
  Reserve an online consultation to assist you in choosing the bowls and bowl sets, after which you make the online purchase.
  You may visit Aki Sound Studio at our location in Brussels, Belgium, and make your purchase directly in-person. If you visit us in person, please ensure that you bring the necessary devices to make payment, including computer, bank access devices, etc.
  
  Important: When your shipment arrives
  
  Please immediately check thoroughly the condition of the parcel, noting any damage. All our shipments are packed with great care. Please notify us immediately if there is any problem with the condition of your parcel or contents. If you see any damage, please photograph from every angle, the package and contents, and contact us immediately.
  A note on Alchemy Crystal Singing Bowls
  
  Every bowl is unique and may contain blemishes, lines, birthmarks, bubbles, marks, morphs, and so on. These are a natural part of it’s uniqueness and beauty. We thoroughly check the condition of every bowl before shipping to you to ensure that it is in perfect condition. Please call us for a consultation if you have never purchased an Alchemy Crystal Singing Bowl so that you know with certainty the qualities of the bowls you order.